WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept paypal and bank transfer*
*Bank transfer is limited to local orders only.
ARE YOUR PRODUCTS AUTHENTIC?
Only the realest. We do not believe in endorsing fake products with no ingredients list. If you have any reason to believe you have received a non authentic item, please email us at firstname.lastname@example.org
MY ITEM IS OUT OF STOCK! WHAT DO I DO?
Click on the "notify me" button, and you'll be sent a notification asap when we have restocked.
PLEASE BRING IN "X" BRAND!
We are constantly sourcing for new products and brands in the market to bring in, if you have something in mind, do let us know at email@example.com We'd love to hear from you.
I'VE RECEIVED THE WRONG PRODUCT!
If we’ve mistakenly sent you something other than what you ordered, please contact our customer service team (firstname.lastname@example.org) as soon as you receive your parcel, together with relevant photographs if possible.
Photographs help us to react quickly to any order issues, as well as to substantiate any claim we may need to lodge.
Replacements will be sent the next working day.
WHEN WILL YOU SHIP MY ORDER?
Next working day :)
CAN I CANCEL MY ORDER?
You may do so if the order is still in 'processing' status, however we are unable to cancel your order once it's shipped.